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Feedback / Frequently Asked Questions

We welcome your feedback. If you have questions or feedback on matters related to the registration and regulation of conduct of registered allied health professionals in Singapore, you may wish to refer to the Frequently Asked Questions to see if your queries have already been addressed.

Otherwise, please email your enquiry to: AHPC@spb.gov.sg.

Allied Health Professions Registration

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Q1. What are the criteria for me to be registered as an allied health professional in Singapore?

A1. The general criteria considered for registration are:

a) Possess a basic/primary professional qualifications;
b) Have an offer of employment in Singapore;
c) Be of good standing/reputation/character
d) Passed the National Licensure Examination in your country of training and/or practice;
e) Evidence of proficiency in English language;
f) Physical and mental health status

Applicants whose qualifications are not found on the AHPC’s Lists of Recognised Qualifications will be required to sit for the Qualifying Examinations (QE) prior to being eligible for conditional registration.

Your prospective employer would need to provide the required supervision (i.e. completed the Readiness Review) under the Council’s supervisory framework.

Please note that the final decision for registration of any practitioners, and any conditions/restrictions that may be imposed remains with the Council. All applications will be assessed based on the credentials of the applicant.

Q2. How do I apply for registration?

A2. If you have received an employment offer from an institution/ organisation that has met the Readiness Review requirement, you may submit your application via the Professional Registration System (PRS).

a. Click on “Pre-Application” at bottom of side menu at www.AHPC.gov.sg
b. Answer the posted questions and click on “proceed”
c. Log in using the User ID and password provided to continue submitting your application. Singapore citizens and Singapore Permanent Residents (PRs) are required to log in using your Singpass.

For the list of supporting documents required for your registration application, please refer to the AHPC website under “Apply to be a Registered Allied Health Professional >> Registration Application Steps/ Guide”.

For the step-by-step guide to submit your registration application, please refer to the user manual at the “Forms and Downloads” tab on the AHPC website.

Q3. How can I get a receipt for the application fee that I have paid?

A3. The receipt is available for download in your PRS account under “Enquire application” five working days after the payment is made.

Q4. I am an overseas expert who has been invited to deliver a lecture/workshop in Singapore. Do I need to apply for registration with the AHPC?

A4. If the lecture/ workshop involves hands-on demonstration or providing advice to patients/ caregivers, you will need to apply for registration. Please refer to the AHPC website “Apply to be a Registered Allied Health Professional >> Types of Registration >> Temporary registration for Visiting Experts” for the criteria and application process.

Q5. How do I update my particulars?

A5. To update your particulars, please log in to your PRS account:

Q6. I just obtained a new NRIC number (Singapore PR status) and unable to login to my PRS account using Singpass. What should I do?

A6. Please email a copy of your NRIC (front and back) to AHPC@spb.gov.sg. You will be notified via email once your details have been updated.

Q7. How do I request for a Certificate of Good Standing?

A7. You will need to apply for a Certificate of Good Standing with a prescribed fee. Please log in to your PRS account:

Q8. I was previously registered with the AHPC and would like to apply for a Certificate of Good Standing. I can no longer access my PRS account as I do not have a Singpass. How can I apply for a Certificate of Good Standing?

A8. Please email a copy of your valid passport to AHPC@spb.gov.sg. After we have received a copy of your passport, we will reset your PRS password which will allow you to log in to your PRS account. Then follow the steps as indicated in the reply for Q7.

Q9. I have a postgraduate qualification and would like to display it. What should I do?

A9. Please refer to the AHPC website “Information for Registered Allied Health Professional >> Display of Additional Qualifications” for the criteria for the display of additional qualifications.

If you meet the criteria, you may apply for the display of additional qualification at a prescribed fee. Please log in to your PRS account:

a. Click on “Login” icon at www.AHPC.gov.sg;
b. Select “Allied Health Professional”;
c. Click on “Log in with Singpass”;
d. Enter your Singpass ID and password.

After you have logged in, please access “Application >> Additional Qualification”. For the step-by-step guide to submit the application, please refer to the user manual at the “Forms and Downloads” tab on the AHPC website.

Q10. I have misplaced/ lost my registration certificate (RC)/practising certificate (PC). What should I do?

A10. If you are holding a hardcopy RC/PC, you will be required to make a police report. To apply for a duplicate RC/ PC at prescribed fee. Please log in to your PRS account:

Q11. How can I get a certified true copy (CTC) of my RC/ PC?

A11. If you are holding a valid hardcopy of RC/PC, you can apply for a certified true copy of your RC/ PC at a prescribed fee. Please log in to your PRS account:

a. Click on “Login” icon at www.AHPC.gov.sg;
b. Select “Allied Health Professional”;
c. Click on “Log in with Singpass”;
d. Enter your Singpass ID and password.

After you have logged in, please access “Application >> Reprint of RC/ PC”. For the step-by-step guide to submit the application, please refer to the user manual at the “Forms and Downloads” tab on the AHPC website.

Once the application is approved, an electronic certificate (RC/PC) will be issued to you, and you can print the copy for use.

For allied health professionals who are already holding e-RC or e-PC, you can just log in to the PRS to view and download their current copy of e-RC or e-PC. There is no need to apply for CTC.

Q12. What do I have to do if I wish to change employer during Conditional registration?

A12. You will need to seek approval from the AHPC prior to effecting the change. Please refer to the AHPC website “Information for Registered Allied Health Professionals >> Supervisory Framework” for the information/ documents to be submitted.

Q13. I am conditionally registered. When can I apply for conversion to Full registration?

A13. The Council’s committee will review your latest assessment reports submitted by your supervisors and inform you of the outcome. If you have fulfilled the conditions of your registration satisfactorily, you will be informed of your eligibility to convert to Full registration.

Upon receiving the eligibility letter from the AHPC, please log in to your PRS account to apply for conversion. Once your application has been approved, you will be informed to make payment for the practising certificate (PC) for Full registration.

Q14. One of the job requirements stated that I must be registered with AHPC. How do I go about it as AHPC needed me to have a job offer to apply??

A14. You are required to secure an employment in Singapore before you can be registered with the AHPC. The employers are aware of this requirement.

Supervisory Framework

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Q1. My institution/ organisation has a candidate who does not have any professional practice experience in Singapore. Can we proceed to offer employment to the candidate?

A1. Your institution/ organisation will need to meet the Council’s Supervisory Framework (i.e. complete the readiness review satisfactorily).

If your institution/ organisation has yet to complete the readiness review, you can first do a self-assessment to determine if your institution/ organisation meets the requirements. More information on the readiness review and the relevant forms are available on the AHPC website “Apply to be a Registered Allied Health Professional → Supervisory Framework”.

If your institution/ organisation has previously completed the readiness review and there were shortfalls identified, you will need to inform the AHPC of the steps that you have taken to address the shortfalls.

Q2. What are the criteria to be a supervisor?

A2. You will need to be fully registered, actively practising with at least 3 years of local practice experience in the profession which you are supervising. For more details, please refer to point 2.1 of the Council’s Supervised Practice Guidelines. You may download the Guidelines from the “Forms and Downloads” tab on the AHPC website.

Q3. My supervisor has already submitted my assessment report. Can I progress to the next level of supervision (i.e. drop supervision intensity)?

A3. Transition to the next level of supervision is not automatic. You will be informed of the outcome after the Council’s committee has reviewed your assessment reports submitted by your supervisor. You are to continue supervision at the current intensity until you receive notification on the outcome of the review.

Q4. When do I have to submit the supervision log?

A4. The supervision log is to be submitted together with the assessment report. All supervision activities conducted during the specified reporting period are to be documented in the supervision log.

Q5. I am conditionally registered and will be applying for leave of absence for 3 weeks. Will my supervision be affected?

A5. Conditional registrants who are away in a block period of more than 14 calendar days will have to make up for their supervision. Please inform the AHPC of your exact period of leave. We will advise you on your supervision requirements accordingly.

Q6. I will be away for maternity leave during my supervised practice period. How will my supervision be affected?

A6. Please inform the AHPC of the exact period of your maternity leave. An assessment report (Form SF3) and supervision log (Form SF6) up till your last day of service before your maternity leave are to be submitted to the Council. You will be allowed to continue with your remaining period of supervised practice at your last reported supervision level/intensity if the following conditions are met:

a. The period of supervised practice prior to maternity leave is completed satisfactorily; and
b. You return to practice within 9 months.

Practising Certificate (PC)

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Q1. Do I need a PC to practise in Singapore? How do I apply for it?

A1. Allied Health Professionals who are registered with AHPC will need a valid PC to practise the prescribed allied health profession in Singapore. You will need to apply for a PC by submitting an online application through the AHPC Professional Registration System (PRS):

a Click on “Login” icon,
b. Select “Allied Health Professional”,
c. Click on “Login here with Singpass”, and
d. Enter your Singpass ID and password.

For more details on the renewal of PC, please visit here.

Q2. My PC is expiring soon. Will it be renewed automatically?

A2. The renewal process is not automatic. You will need to log in to the AHPC PRS before your PC expires to apply for a renewal. Allied Health Professionals who fail to renew their PC one month before their expiry date will have to pay a late application fee.

Conditional registrants who have yet to complete your supervised practice satisfactorily will need to submit an application for renewal of PC. Please write to us at ahpc@spb.gov.sg for clarification if you are unsure.

Q3. How do I view and download the e-Certs?

A3. You will be able to view and download the e-PC that is current and valid. Once the e-PC is no longer valid, e.g. validity of e-PC has expired, you will no longer be able to view/download it.

To view and download your valid e-PC, please follow the steps below:

(a) Log in to the Professional Registration System (PRS) here
(b) At the left menu, click on “Administration” followed by “View Certificates”
(c) Click on the hyperlink under “PC Period”.

(d) The e-PC would then display in a pop-up window:
• For most mobile device users, the e-PC should download and display automatically;
• For laptop/computer users, please follow the instructions on your Internet browser to view and download a copy of the e-PC.

Q4. I have made payment for my PC renewal. How can I obtain a receipt?

A4. To print your receipt, log in to the PRS and follow the steps below:

(i) Select “Application”,
(ii) Select “Enquire Applications”,
(iii) Search for your PC application number, and
(iv) Print receipt under the “Remarks” column.

The receipt is available for download after payment is received by the AHPC within 5 working days after the successful submission of your PC renewal application.

Q5. Can I still renew my PC if I am currently not practising the profession?

A5. There is no other requirement for the renewal of PC at this point of time (i.e. registrants are only required to pay the prescribed PC fees for the renewal). You are advised to check the AHPC website regularly for any announcement on this matter.

Q6. I was previously fully registered with the AHPC and would like to return to practise in Singapore. How can I apply for a PC as I do not have a Singpass?

A6. You would need to scan a copy of your valid passport. Upon receipt of your passport, AHPC will reset your PRS password which will then allow you to log in to your PRS account.

Complaints against Registered Allied Health Professionals

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Q1. Can AHPC help me assess whether there are grounds for me to lodge a complaint?

A1. The AHPC does not assess whether there are grounds for individuals to lodge a complaint. Generally, the AHPC only looks into issues that are stipulated under Section 39(1) of the Allied Health Professions Act.

Q2. How do I lodge a complaint against a registered allied health professional?

A2. Your complaint must be type-written in English and supported by a Statutory Declaration (SD) which must be affirmed before a Commissioner for Oaths / Justice of Peace. An SD is a written statement of facts that is signed and affirmed by the person making the declaration that the contents in the statement are true and accurate to the best of his knowledge and belief. You may visit the Singapore Academy of Law’s website here for a list of Commissioner for Oaths / Justice of Peace in Singapore.

Once the SD has been duly endorsed, please scan it in colour and email is to us at ahpc@spb.gov.sg with the following documents

a) An endorsed SD, complaint letter and supporting documents consolidated in one PDF file; and
b) A duly completed acknowledgement form (see page 7 of the information sheet)

Please refer to the Sample Letter for guidance when preparing your type-written complaint.

Q3. Can AHPC help me draft my complaint?

A3. As an independent administrator of the disciplinary process, the AHPC is unable to assist in the drafting of complaints.

Q4. Can AHPC advise me whether the treatment I have received from the allied health professional is appropriate?

A4. The AHPC is unable to advise on the management of treatment by the allied health professional. If you have doubts about the treatment you received, you may wish to seek clarification from the allied health professional/ healthcare institution(s) or seek a second opinion before deciding on your next course of action.

Q5. Can I submit a complaint against the hospital/clinic/organisation?

A5. The AHPC only considers complaints against registered allied health professionals and is not empowered by law to look into complaints against any healthcare institutions.

Q6. Can I submit a complaint without the full name of the allied health professional?

A6. To facilitate the processing and investigation of the complaint, the complaint submitted to the AHPC must state the full name of the allied health professional.

Q7. Will the allied health professional see my complaint?

A7. As part of a fair and impartial investigation, it is usually necessary for the allied health professional to be called upon to answer any allegation(s) made against him/her. Hence, it is a legal requirement for us to furnish a full copy of your SD, complaint letter and supporting documents to the allied health professional and any other person who may be called upon to assist in the investigation of the case.

Q8. Is AHPC the right platform for me to obtain compensation from an allied health professional?

A8. The AHPC is not the platform to get compensation. If you intend to seek monetary compensation from the allied health professional, you should seek your own independent legal advice.

Q9. Can AHPC advise if the amount that the allied health professional charges me is correct?

A9. The AHPC does not issue guidelines on fees and charges by allied health professionals and is unable to comment on the appropriateness of the fees charged by the allied health professional.

Q10. How long will the Complaints Committee take to look into my complaint?

A10. Given the serious nature of many complaints, investigations by the Complaints Committee will typically take at least 9 months. For even more complex complaints, investigations may take more than a year.

General Enquiries

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Q1. What is “Secretariat of healthcare Professional Boards”?

A1. With effect from 1 Jan 2020, the Allied Health Professions Council (AHPC) is supported by the Secretariat of healthcare Professional Boards (SPB) for its secretariat and operational functions. The registration and regulation of registered allied health professionals continue to be governed by AHPC, which retains autonomy and independence over professional and statutory matters, as provided for under the Allied Health Professions Act 2011.

Q2. How do I login to AHPC’s Professional Registration System?

A2. For Singpass users e.g. NRIC/FIN holders, please log in via Singpass and 2FA (Two-Factor Authentication) using SMS or Singpass Mobile.

For non-Singpass users e.g. Passport holders, please log in via User ID, password and 2FA (using Google Authenticator [GA]).

For HR personnel or CPE providers, you will need both a Singpass user account and an existing AHPC account in order to access the PRS.

Please request your Corppass Admin to create a user account for you and assign the following e-Service access:
• Government Agency: Ministry of Health (MOH)
• e-Service: Professional Registration System (PRS)

Please note that since 11 April 2021, corporate users who are logging in to government digital services for businesses (G2B) are required to use Singpass. Find out more: https://go.gov.sg/corporate-login

Q3. Do I need to purchase a professional indemnity in order to practise?

A3. It is not a requirement for allied health professionals (AHPs) to procure a professional indemnity insurance. However, it is a good practice for AHPs to have their own professional indemnity insurance, particularly where organisations have no arrangements for professional indemnity. You may wish to check with your employer with regard to this matter.

Q4. How do I find a registered Allied Health Professional?

A4. You can search and view the register online via “Search for Allied Health Professionals and Providers” at AHPC’s website (www.ahpc.gov.sg). Allied health professionals who are registered with the AHPC are listed online as long as they have a valid practising certificate.

A search may be done by either (i) entering the full or partial name of the allied health professional or (ii) entering his/her registration number under ‘More Search Options’.